Refund policy

Dewkes Limited Trade Return & Refund Policy

At Dewkes Limited, we value our trade partners and are committed to your satisfaction with every order. Please review our return and refund policy for trade accounts.

Returns

• Trade customers must notify Dewkes Limited of any issues or return requests within 7 calendar days from the date of delivery.

• To be eligible for a return, products must be in resalable condition, unopened, unused, and in their original packaging.

• Customized or bespoke orders are non-returnable unless faulty or damaged upon arrival.

• Proof of purchase (invoice or order confirmation) is required for all returns.

Refunds & Credits

• Upon receipt and inspection of returned goods, we will notify you regarding acceptance of the return.

• Approved returns will be credited to your trade account or refunded using the original payment method at our discretion.

• Refunds or credits exclude any original shipping costs.

• Shipping fees for returned goods are the responsibility of the trade customer unless the return is due to an error on our part (e.g., wrong or defective items).

Damaged or Incorrect Goods

• Please inspect all deliveries immediately upon receipt.

• Report any damaged, defective, or incorrect items to us within 7 calendar days of delivery so we can resolve the issue promptly.

• We may request photographic evidence to assist with any claims.

Non-Returnable Items

• Perishable products and custom-made goods are excluded from returns unless faulty.

• If you have questions about the return eligibility of specific products, please contact us directly.

Contact

For any queries related to returns or refunds, please contact us at sales@dewkes.co.uk.

Policy Updates

Dewkes Limited reserves the right to update or amend this trade return and refund policy at any time. Any changes will be communicated to trade customers and posted on our trade website promptly.