Shipping policy
Dewkes Limited Trade Shipping Policy
At Dewkes Limited, we are committed to timely and reliable delivery of your trade orders. Please review our shipping policy for trade accounts below.
1. Order Processing
All trade orders are processed within 2 to 3 business days from receipt of your confirmed order.
2. Delivery Timeframes
-
Standard delivery within the UK typically takes 3 to 5 business days from dispatch.
-
For international or bulk orders, delivery times may vary and will be confirmed at order placement.
3. Shipping Costs
-
Shipping fees for trade orders are calculated based on order weight, volume, and destination.
-
Where applicable, shipping costs will be detailed on your invoice or order confirmation.
-
Free shipping offers for trade customers will be outlined in your specific trade agreement or promotional terms.
4. Order Tracking
Once your order has shipped, we will provide tracking information so you can monitor delivery progress.
5. Delays and Liability
While we aim to meet all delivery estimates, Dewkes Limited is not liable for delays caused by circumstances beyond our control, including but not limited to weather, carrier disruptions, customs clearance, or force majeure events. We will communicate any known delays promptly and work with you to resolve issues.
6. Shipping Queries
For any questions or concerns about your trade order shipment, please contact your trade account manager or email us at sales@dewkes.co.uk.